Terms and Conditions of Use

These Terms and Conditions of Use (to be referred to below as the ‘Terms and Conditions’) govern every and all use of the Service and the Online Platform as defined below. Please read these Terms and Conditions carefully so that you, the User, know your rights and obligations when you use the Service. You can download and print this document.

FORMS OF PAYMENT

Credit Card

We accept payments via credit cards. All transactions are secured with 128bit SSL encryption. We ensure protected and safe transactions for an assured shopping experience.

PAYPAL

Alipay

INSURANCE

True Vintage Revival (TVR®) does not deal with insurance providers directly; however receipt can be requested for your personal use when applying for reimbursements.

GIFT CARDS

COMING SOON

CHANGES TO ORDER

If you need to change your order please send us your request via e-mail at sales@tvropt.com as soon as possible. We are happy to make any changes before your order has BEEN SHIPPED.

SHIPPING

Due to the warehouse reasons, True Vintage Revival (TVR®) will send the order from Asia Pacific Distribution Office beginning October 1st, 2014. The shipping costs will be the same to every country, which is set at USD35 per pair.

TVR® ships order packages from Monday to Friday. Since we are a small company producing handcrafted eyewear pieces, it may take between 2 to 3 days to process your order and shipment.

Receiving notification that your order has been shipped and receiving a tracking number doesn’t mean that your order has left our building. This is because our first step in shipping is to create the shipping document, which then triggers a notification that your order has been shipped. Once your order has been scanned by the express delivery services, then your order will then be officially shipped.

All packages are shipped using express delivery services and tracking numbers will be provided via email. Customer is responsible for any additional charges on rejected packages.

All shipping times are based on estimated slated times and True Vintage Revival (TVR®) is not responsible for "late" delivery of any order/s. We are producing eyewear in small batches on a daily basis and we are doing the best we can to produce the most beautiful piece for you.

True Vintage Revival (TVR® ) will provide tracking number for every order.

We ship internationally to nearly anywhere via express delivery services. Rates are calculated on the website at time of ‘checkout’. True Vintage Revival (TVR®) is not responsible for custom taxes or fees incurred from importing goods.

If all conditions are met, the original form of payment will be credited; if not, items will be held until the customer pays the return shipping costs.

EXCHANGE

True Vintage Revival (TVR®) products are made from the highest quality of materials and craftsmanship. Return and Refunds are not possible because all of our items are made in very limited quantity. Exchanges may be accepted only if:

• The item has not been worn
• All items including the sunglasses, case and cloth are returned
• The item is free of any damage caused by the customer
• The item is shipped back in its original packaging

Customers will assume responsibility for exchange shipping charges. True Vintage Revival (TVR®) will not assume responsibility for reimbursement or compensation of exchange package(s) lost in transit without proof of delivery to the TVR OPT office. All exchange orders must be shipped back within 7 days of the receipt date of the package.

Please contact us via sales@tvropt.com for further information.

EXCHANGE SHIPPING

If you’d like to make an exchange, please email sales@tvropt.com for a return authorization number.

Customers will assume responsibility for exchange shipping charges. True Vintage Revival (TVR®) will not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to the TVR OPT office.

RESTOCKING FEE

Your return may be subject to a restocking fee, applied at our discretion, of up to 20% of the cost of the goods being returned. When required this is necessary to cover credit card-transaction fees and other costs incurred during processing.

Price adjustments if within 7 days of purchase True Vintage Revival (TVR®) discounts an item from regular retail price, we are happy to provide a price adjustment to our customers. Special promotions are exempted from price adjustments. All sales are final on items with price adjustments. For more information, email us at sales@tvropt.com.

PERSONAL DATA PROTECTION ACT

True Vintage Revival (TVR®) abides lawfully to the Personal Data Protection Act. We may process personal data for the implementation and enforcement of its Terms and Conditions. For instance, when: (i) checking whether Users can comply with their payment obligations as well as checking all of the facts and factors that are important for the responsible conclusion and/or execution of the agreement; (ii) removing, reducing or changing User Material on the Online Platform; (iii) using User Material for promotional, filing or other purposes, in accordance with the license acquired in the Terms and Conditions; and (iv) taking measures connected to actions that are conflict with the Terms and Conditions.

CONTACT

If you have enquiries or questions regarding this Privacy Policy, you can contact True Vintage Revival (TVR®) any time via these following contact details: sales@tvropt.com